If you want to return the Crystal Wedding Dresses, please follow the following steps:

1)  Send “Return Request” to Customer Service by e-mail service@crystalweddingdresses.com within 7-14 days of your order received. Include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service.

2)  Once Customer Service has approved your request, please send the item and the completed Product Return Form back to us as soon as possible.

3)  Once received at our facility, your return will be processed within 3 to 5 business days. Once your return is confirmed and inspected, please allow up to 30 days for it to be credited to your account. Items returned in unacceptable condition will not be processed as refunds and cannot be shipped back to you.

You are eligible for a refund of the full purchase price plus shipping costs for damaged or mis-shipped Crystal Wedding Dresses. If you believe your Crystal Wedding Dresses were damaged during delivery, you must first obtain “Proof of Damage” documentation from your delivery carrier.

- Orders of Crystal Wedding Dresses canceled before processing will be eligible for a full refund.

- Orders of Crystal Wedding Dresses canceled within 1-3 days after processing will be eligible for a partial refund of 50% product purchase price and full shipping cost.

- Orders of Crystal Wedding Dresses canceled after 3 days of processing and before delivery will be eligible for a full shipping cost refund. Product purchase price will not be eligible for refund.

- Once your order of Crystal Wedding Dresses has been shipped, it can no longer be cancelled.

If you would like to cancel your order of Crystal Wedding Dresses, pls send e-mail to service@crystalweddingdresses.com to proceed

*When you receive an email from us titled “Order Processing Notification, your payment for the Crystal Wedding Dresses has been confirmed and your order is processing.