About Order | Crystal Wedding Dresses
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Special Promotional Pricing ON ALL PRODUCTS
  • Up to 1 gown per household ,Wholesalers need to contact with our local agent for permission, send e-mail to service@crystalweddingdresses.com for details.
  • Promotional pricing expires after 5,000 orders
  • Promo pricing may change at anytime within 7 days

What If The Dress Doesn’t Fit Me?

As all of our dresses are hand-sewn and custom tailored, the finished gown may vary by approximately one (1) inch in either direction of the specified measurements. To ensure that your dress will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily.

Dress is not the size you ordered

Should your dress size differ from the specifications of your order by more than one inch, we encourage you to find a local tailor to make adjustments, and we will gladly reimburse you for up to 100% of the product price in tailoring costs. If you choose this option, please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.

Dress is the size you ordered but does not fit

Dresses that do not fit properly but fit the specifications you ordered cannot be returned or exchanged. As our dresses are made with additional fabric in the seams, you can make minor adjustments at a local tailor, at your own cost. Please note: if your order specifications differ too greatly from the final sizing request, resizing may not be possible.

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Workmanship Issues

Considering all our dresses are 100% handmade by tailors, there sometimes exists some unavoidable workmanship issues, for example a little hanging thread-end, not tightly sewed seams, loose beadings or other similar issues. We kindly suggest you to fix them by yourself or a local tailor. If the issues are very beyond your control, please contact us for a further help.

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What Should I Do If The Dress is not the same as ordered

We promise to ensure that the similarity of every dress can reach more than 90%, and we will test quality very strictly before shipment, including the check of design similarity. If you still think the style is very different form the picture, please provide the detailed pictures to indicate the different places. If more than three places (refers to the style, design, but not including decoration and subtle places) do not conform to the actual picture, we will offer a full refund include the shipping fee.

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What If I Do Not Like The Dress I Received?

We understand that you may choose a dress which doesn’t fit for you very much, and the effect of wearing is different from your imagine. But we are very sorry to say that we can’t accept the unconditional return for these things, because each dress is custom sized according to the customer’s size. Even if you return the dress intact, we also can’t resell again.

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What Is The Processing Time Of Making A Wedding Dress?

 

Behind The Scene of Dress-Making

Whatever you choose a standard size or give us your custom measurement, all clothes and dresses are personally tailored for you. We treat each dress with special care, therefore the time required to make each type of dress differs.

We currently can shorten the total processing time to within 25 working days on the basis of normal condition of each step. If during holidays and activities, the processing time will be performed according to the following list.

Processing-Time
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