FAQ | Crystal Wedding Dresses
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Special Promotional Pricing ON ALL PRODUCTS
  • Up to 1 gown per household ,Wholesalers need to contact with our local agent for permission, send e-mail to service@crystalweddingdresses.com for details.
  • Promotional pricing expires after 5,000 orders
  • Promo pricing may change at anytime within 7 days

What If The Dress Doesn’t Fit Me?

As all of our dresses are hand-sewn and custom tailored, the finished gown may vary by approximately one (1) inch in either direction of the specified measurements. To ensure that your dress will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily.

Dress is not the size you ordered

Should your dress size differ from the specifications of your order by more than one inch, we encourage you to find a local tailor to make adjustments, and we will gladly reimburse you for up to 100% of the product price in tailoring costs. If you choose this option, please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.

Dress is the size you ordered but does not fit

Dresses that do not fit properly but fit the specifications you ordered cannot be returned or exchanged. As our dresses are made with additional fabric in the seams, you can make minor adjustments at a local tailor, at your own cost. Please note: if your order specifications differ too greatly from the final sizing request, resizing may not be possible.

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Workmanship Issues

Considering all our dresses are 100% handmade by tailors, there sometimes exists some unavoidable workmanship issues, for example a little hanging thread-end, not tightly sewed seams, loose beadings or other similar issues. We kindly suggest you to fix them by yourself or a local tailor. If the issues are very beyond your control, please contact us for a further help.

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What Should I Do If The Dress is not the same as ordered

We promise to ensure that the similarity of every dress can reach more than 90%, and we will test quality very strictly before shipment, including the check of design similarity. If you still think the style is very different form the picture, please provide the detailed pictures to indicate the different places. If more than three places (refers to the style, design, but not including decoration and subtle places) do not conform to the actual picture, we will offer a full refund include the shipping fee.

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What If I Do Not Like The Dress I Received?

We understand that you may choose a dress which doesn’t fit for you very much, and the effect of wearing is different from your imagine. But we are very sorry to say that we can’t accept the unconditional return for these things, because each dress is custom sized according to the customer’s size. Even if you return the dress intact, we also can’t resell again.

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What is the Return Process If I Want to Return The Crystal Wedding Dress?

If you want to return the Crystal Wedding Dresses, please follow the following steps:

1)  Send “Return Request” to Customer Service by e-mail service@crystalweddingdresses.com within 7-14 days of your order received. Include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service.

2)  Once Customer Service has approved your request, please send the item and the completed Product Return Form back to us as soon as possible.

3)  Once received at our facility, your return will be processed within 3 to 5 business days. Once your return is confirmed and inspected, please allow up to 30 days for it to be credited to your account. Items returned in unacceptable condition will not be processed as refunds and cannot be shipped back to you.

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How Do You Process The Overdue Product?

If your ordered Crystal Wedding Dresses cannot be shipped by the time originally stated more than 10 days, Customer Service will offer you the option of keeping or canceling your order about Crystal Wedding Dresses. Customers can choose to cancel the order and get a full refund.

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How To Do If The Items Damaged or Misshipped?

You are eligible for a refund of the full purchase price plus shipping costs for damaged or mis-shipped Crystal Wedding Dresses. If you believe your Crystal Wedding Dresses were damaged during delivery, you must first obtain “Proof of Damage” documentation from your delivery carrier.

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What Is Your Cancellations Policy?

- Orders of Crystal Wedding Dresses canceled before processing will be eligible for a full refund.

- Orders of Crystal Wedding Dresses canceled within 1-3 days after processing will be eligible for a partial refund of 50% product purchase price and full shipping cost.

- Orders of Crystal Wedding Dresses canceled after 3 days of processing and before delivery will be eligible for a full shipping cost refund. Product purchase price will not be eligible for refund.

- Once your order of Crystal Wedding Dresses has been shipped, it can no longer be cancelled.

If you would like to cancel your order of Crystal Wedding Dresses, pls send e-mail to service@crystalweddingdresses.com to proceed

*When you receive an email from us titled “Order Processing Notification, your payment for the Crystal Wedding Dresses has been confirmed and your order is processing.

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What Is The Processing Time Of Making A Wedding Dress?

 

Behind The Scene of Dress-Making

Whatever you choose a standard size or give us your custom measurement, all clothes and dresses are personally tailored for you. We treat each dress with special care, therefore the time required to make each type of dress differs.

We currently can shorten the total processing time to within 25 working days on the basis of normal condition of each step. If during holidays and activities, the processing time will be performed according to the following list.

Processing-Time
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What Is Your Disclaimer?

We will not be responsible for any extra charges incurred by the courier company or the local custom, to get your Crystal Wedding Dresses delivered to you. Customers responsible for all custom charges before the release of parcels from the local custom office.

If your package of Crystal Wedding Dresses is stuck at the custom, please contact your local custom or the local courier in your area and quote them your tracking number. Do inquire them on what is necessary to provide for your package of Crystal Wedding Dresses to be release. If you require any documents such as invoice, please do inform us and we will provide it to you.

It is always advisable that you check with your local custom on the regulations and policy applied as it may varies from country to country. They are able to provide an updated regulations and we will not be responsible for losses or damages if the package of Crystal Wedding Dresses being confiscated as purchases will be done at customer’s own risk & responsibility. It is the responsibility of customer to make sure that your order contains acceptable and approved items for import into the country of destination/delivery. Of course, Crystal Wedding Dresses are acceptable and approved items.

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Who Will Pay For The Custom Taxes & Other Fees?

The customer who purchases the Crystal Wedding Dresses is responsible for paying these customs rights, and of the possible paperwork involved.

The price of the Crystal Wedding Dresses sold is in USD and it doesn’t include taxes (VAT).

Customers are required to keep close track on their packages. If there is any delay in receiving a package, you will need to contact the designated courier services agency or immediately inform us in order to ascertain the reason for the delay.

We will not be responsible or liable if the package of Crystal Wedding Dresses is shipped back to us, damaged or confiscated due to problems with custom clearance. Therefore, please check with your country’s custom for their specific custom laws.

We will not be responsible or liable for damaged packages or those shipped back to us in the event that the designated courier service fail after several attempts to deliver your package(s) of Crystal Wedding Dresses due to your absence to collect the package(s) from the given destination address.

About the import fees, like the clearance fee, maybe charged by your local customs. The regulations are different according to different countries. Specific provisions please check with your country’s custom for their specific custom laws. If you informed to pay the clearance fee for the Crystal Wedding Dresses (charged by Customs) hope you can cooperate to pay for it, so that the customs can release your parcel earlier. All your positive behavior will be appreciated.

If you don’t pay the clearance fee, the customs will give up processing your order, just let you know, hope you can understand.

The responsibility of the seller stops when the Crystal Wedding Dresses have been shipped off to the address specified by the customer.

It is clear however, that we will do our best to help you in getting your Crystal Wedding Dresses out of customs if additional proof of sale or of value is needed

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What Will Happen If The Order not Signed by the Customer?

We will track all the orders online, and we hope our customers can track their Crystal Wedding Dresses online by themselves to ensure the order can be signed by the customers timely. If we found the Crystal Wedding Dresses not signed by the customers, we will email or call our customers. If they don’t reply the email or answer the call, and the order of Crystal Wedding Dresses not signed more than five times, lead to the parcel return, the customers will pay the shipping fee again for the second delivery.

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How to Track My Order?

Buyer will get shipping notification as soon as Crystal Wedding Dresses send out. Tracking number and tracking method will be notified. Just follow our instruction to trace your order.

When you received the Crystal Wedding Dresses, please check carefully before you sign your name on the delivery notice, you can refuse to accept it if you think it was damaged or missed something during the delivery, and you must email the details to us, so that we can ask compensate from our courier, and we can consider to ship new Crystal Wedding Dresses or the missed parts to you.

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Is shipping included in the prices?

The name of Crystal Wedding Dresses include ‘free shipping’, so you will not need to pay for shipping cost. Free available for every country.

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What to Do If Delivery Service Delays?

If you live in an area experiencing an unexpected service delay (severe weather, natural disasters, unscheduled events, etc.) please add at least 2 to 3 business days to the estimated delivery date of your order of Crystal Wedding Dresses.

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How To Do About The Undelivered Items?

We aim to deliver all of our orders of Crystal Wedding Dresses and keep failed deliveries to a minimum. If we do fail to deliver any order to you, please report this to us no later than 30 days from the date on which the order was taken by us. We will not accept responsibility for any undelivered Crystal Wedding Dresses which are reported to us later than 30 days after the date on which the order was taken by us.

Pls note: If you select the Register Airmail delivery method for the Crystal Wedding Dresses and the physical address is in backvelder or some remote places, it often needs 30 working days, so you can contact our customer service to help you with the delivery method.

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What should I do if my order doesn’t arrive?

Should your order of Crystal Wedding Dresses be marked as available for immediate despatch and it fails to reach you within the Crystal Wedding Dresses quoted above, and then please contact our Customer Services team who will be happy to assist.

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Can You Ship To “My Country”?

Yeah, no problem, we can ship the Crystal Wedding Dresses to your country.

We can ship single Crystal Wedding Dresses samples or large orders to *WORLDWIDE*.

Please note, it’s your own responsibility to find out about the import tax situation in your own country.

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What will happen if no one is in when my parcel is delivered?

This will depend on which carrier is selected to deliver your Crystal Wedding Dresses.

Any express will leave your Crystal Wedding Dresses in a Leave Safe location and will call you when they arrive at your physical address, Then you need to contact the express courier to confirm the second dispatch time for your Crystal Wedding Dresses. It is quicker for you to do this, also our customer service will help you to contact China express courier.

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Why can’t I choose my desired courier?

Due to difference circumstances in different countries at different time, we have to use our discretion in choosing our courier. All we need from our customers is the length of time in which they desire to receive their Crystal Wedding Dresses, and we will choose the courier according to that requirement.

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